Bridging Product & Marketing
A product experience needs to deliver on the promises made in marketing. It takes a village to make a cohesive experience.
Account Opening
Helping the customer off to a quick and easy start is one thing. Making it enjoyable and unintimidating requires rigor and close partnership.
Onboarding: Overdraft
How to help the customer understand and control their options when it comes to overdraft charges—one of the most disliked parts of banking.
My Team & Partners
My most rewarding and successful achievements were collaborative efforts. It's all about the people and the partnerships.